Refund policy
At Cuddle Plushies, we want you to love your purchase. If something isn't right, we're here to help.
7-Day Return Policy
You have 7 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original tags and packaging.
- Be free from stains, odors, pet hair, or any signs of use.
- Include proof of purchase or your order number.
Returns requested after 7 days of delivery will not be accepted.
How to Request a Return
To request a return, contact us at:
Please include:
- Your order number.
- The reason for your return.
- Clear photos of the product if it is damaged or incorrect.
Do not send any items back without receiving return authorization from us first. Unauthorized returns may be refused.
If your return is approved, we will provide you with the correct return instructions and return address.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was sent.
- The item has a manufacturing defect.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photos of the product.
- Photos of the packaging if applicable.
We will review your claim and arrange a replacement or refund if appropriate.
Items That Cannot Be Returned
For hygiene and quality reasons, we cannot accept returns if the item:
- Has been used.
- Has been washed.
- Has been altered in any way.
- Is missing original packaging or tags.
- Shows signs of wear or damage caused after delivery.
- Was purchased as a clearance or final sale item.
- Was customized or personalized.
Gift cards are also non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please request a return (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Late or Missing Refunds
If you have not received your refund within 15 business days after approval, please contact us at:
European Union Customers
If your order is delivered to a country within the European Union, you may have additional statutory consumer rights, including a legal withdrawal period where applicable. Nothing in this policy limits or replaces any rights you have under applicable consumer protection laws.